FAQs
Find answers about check-in, house rules and amenities at our homes in Mountain Creek and Greenwich. Can’t find what you’re looking for? Contact us and we’ll be happy to help.
Booking & Arrival
What time is check-in and check-out?
At all of our homes, check-in is after 4:00 PM and check-out is before 10:00 AM.
How does check-in work?
Every home has self check-in, so you can arrive on your own schedule. Appalachia and Overlook Cabin use a smart lock, and Minerals, Armada Suite and our Private Single-Family Home use a keypad. We send you detailed arrival instructions before your stay.
How many guests can stay?
Armada Suite Getaway sleeps up to 2 guests. Appalachia, Overlook Cabin and the Minerals condo sleep up to 4. Our Private Single-Family Home in Greenwich sleeps up to 8.
Can I bring my pet?
Pets are welcome at our Private Single-Family Home in Greenwich (up to 2 pets). Our other homes do not allow pets, but service animals are always welcome.
Is parking available?
Yes, every home includes free parking. Appalachia has one space in the on-site parking garage, Minerals and Armada Suite include one space, and Overlook Cabin and our Private Single-Family Home have free parking on the property.
Is there Wi-Fi and a place to work?
Yes. All five homes have Wi-Fi and a dedicated workspace, so they work well for remote work and business trips.
Can I book a longer stay?
Absolutely. Many guests stay with us for several weeks or months while relocating, renovating or working nearby. Contact us with your dates and we’ll help you find the right home.
House Rules & Amenities
What are the quiet hours?
Quiet hours are 10:00 PM to 7:00 AM at Appalachia and Armada Suite, 10:00 PM to 8:00 AM at Overlook Cabin and our Private Single-Family Home, and 11:00 PM to 7:00 AM at the Minerals condo.
Is smoking allowed?
No. Smoking, including vaping and e-cigarettes, is not allowed at any of our properties.
Can I host a party or event?
Parties and events are not allowed at any of our homes. Commercial photography and filming are also not permitted.
Which homes have a washer and dryer?
Overlook Cabin, Armada Suite Getaway and our Private Single-Family Home all have a washer and dryer.
Is there a pool?
Guests at Appalachia · Valley Overlook can use the shared outdoor pool, which is heated, saltwater and open all year during set hours. At the Minerals condo, the hotel’s amenities are not included with your stay.
Are there security cameras?
Some of our properties have exterior security cameras for safety. They are only outside the homes and are listed in each property’s details.
What should I do at check-out?
Just check out before 10:00 AM and make sure all exterior doors are locked when you leave. If you need anything, message us and we’ll be happy to help.
Stay Inspired and Informed
Explore local tips and news for Mountain Creek and Greenwich, from things to do to the best times to visit.
Sign up to stay connected and be the first to hear about special offers and updates.